Yay, it's a privacy policy!

The "plain language" version

• If you purchase something from us, we will use the details you provide in order to process your payment and set up your membership.
• We will also add you to our customer mailing list (run through MailerLite.com)
• If you email us, we will collect your email address only so that we can reply to you. It will not be added to any mailing list.
• If you purchase digital content from us, or a digital membership, your payment information will be processed through our payment processor, Stripe. Your email address and details of the products purchased will be shared with our membership system, Memberstack.
• Except for your the information required to process your payment (i.e., your name, credit card details) and set up your membership (email address), we don't collect any other information. (For instance, we do not collect information about your age or gender.)
• We do not knowingly collect personally identifiable information from children. If your membership includes student access, this means that you can have more students using the same account at the same time. Students do not have individual accounts on the system, and student emails are not collected or used on the system. All students share the same account, created by a teacher or administration, under a teacher or administrator's email address. Student usage of the website is not tracked on an individual student level. (We can see when someone has logged in under your account, but we cannot identify individual students.)
• To help us identify and fix problems with the website, we use website analytics packages. These provide us with aggregate statistics on website usage.
• We use cookies to make the website work properly.
• If you ever want us to remove any personally information we might have from you, please let us know. We don't collect much, but we're happy to delete what we do have!

The Fable Cottage Privacy Policy
(The "legalese" version)

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.thefablecottage.com (the “Site”).

Personal information we collect

Device information

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Order information

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, email address, payment information (including credit card numbers). We may also collect your billing address, shipping address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Children's data

‍We do not knowingly collect personal information of children under the age of 16. If we learn that a child under the age of 16 has provided us with personal information without parental consent, we will take steps to delete it.

How do we use your personal information? 

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, providing you with invoices and/or order confirmations, and setting up your access to content on the Site).  Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Memberstack and Stripe to power our membership system, and we use MailerLite to send email communications (for instance, welcome emails, requests for feedback, and notifications of website updates).

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/ 

You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:

Human Friendly Ltd
4 Ash Street
Christchurch 8011
New Zealand

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