Fable Cottage support
“How do I reset my password?”
If you're having trouble logging into your account, or you've forgotten your password, the easiest solution is to reset your password.
You can reset your password from the login page.
Step 1: Enter your email address
Enter the address associated with your account, and click "Send password reset email"
After you enter a valid email address, you'll get this screen. Stop! Leave this open, and go check your email.
If you don't get this screen (and instead you see a message like, "IF this email is registered, you'll get an email from us...") please double-check that you entered your email address correctly. Go back and try it again.
That message generally means you're entering an incorrect email address. (You may have signed up with a different address, or there might be a typo in your email address. Contact us and we'll find you!)
Step 2: Find the reset email
We will send an email containing a six digit code. This is your reset code. The email will look something like this:
If you don't receive the email immediately, please allow up to five minutes for it to arrive, and do not send another reset code until five minutes has passed.
(If you send a second reset code, it will invalidate the first reset code. Then if the first reset code does arrive, it won't work. So make sure it's really not going to arrive before you send another code.)
Once you've got your reset code, head back to the website.
Step 3: Enter the reset code and your new password
Back on the website, enter your reset code into the form, and then enter a new password.
If you have accidentally closed this window already, you should be able to click "forgot your password?" again, and it should bring you back to this point.
If you see this screen again...
... DO NOT click the "reset password" button.
Instead click "I already have a code" to be taken to the correct form.
Step 4: Log into the website with your new password
When you submit your new password, you will NOT be automatically logged into the website. You will need to log in using your email and new password.
If this doesn't work for you...
If this process doesn't work for you, or you're still having trouble logging in, please get in touch with us and tell us...
- Which step you're having trouble with
- What you're seeing, or what messages you're receiving
