If you're having trouble logging into your account, or you've forgotten your password, the easiest solution is to reset your password.
You can reset your password from the login page.
Enter the address associated with your account, and click "Send password reset email"
After you enter a valid email address, you'll get this screen. Stop! Leave this open, and go check your email.
If you don't get this screen (and instead you see a message like, "IF this email is registered, you'll get an email from us...") please double-check that you entered your email address correctly. Go back and try it again.
That message generally means you're entering an incorrect email address. (You may have signed up with a different address, or there might be a typo in your email address. Contact us and we'll find you!)
We will send an email containing a six digit code. This is your reset code. The email will look something like this:
If you don't receive the email immediately, please allow up to five minutes for it to arrive, and do not send another reset code until five minutes has passed.
(If you send a second reset code, it will invalidate the first reset code. Then if the first reset code does arrive, it won't work. So make sure it's really not going to arrive before you send another code.)
Once you've got your reset code, head back to the website.
Back on the website, enter your reset code into the form, and then enter a new password.
If you have accidentally closed this window already, you should be able to click "forgot your password?" again, and it should bring you back to this point.
If you see this screen again...
... DO NOT click the "reset password" button.
Instead click "I already have a code" to be taken to the correct form.
When you submit your new password, you will NOT be automatically logged into the website. You will need to log in using your email and new password.
If this process doesn't work for you, or you're still having trouble logging in, please get in touch with us and tell us...